Suchida Auto Parts Trading (Jinan) Co., Ltd.
Quality Assurance
Warranty Policy & After-Sales Support
Warranty Coverage
We provide a 12-month warranty or 10,000 kilometers from the date of installation.
The warranty covers:
●Internal mechanical failure
●Manufacturing defects
●Abnormal shifting caused by internal component issues
All units are rebuilt to OE standards and 100% functionally tested before shipment to ensure stable and reliable performance.
Warranty Conditions
The warranty is valid under the following conditions:
●Proper installation by qualified technicians
●Use of recommended transmission fluid
●No external damage, misuse, or improper modification
●Normal operating conditions
Damage caused by incorrect installation, electrical system faults, accident, or improper maintenance is not covered.
Step 1 – Initial Contact
Contact our sales or technical support team and provide:
Transmission model or code
Vehicle model and VIN Installation date
Detailed description of the issue
Photos or videos if available
After-Sales Service Process
To ensure efficient resolution, please follow the steps below:
Step 2 – Technical Evaluation
Our technical team will analyze the issue and provide troubleshooting guidance within 24–48 hours.
Step 3 – Solution Confirmation
If the issue is confirmed as a warranty-covered defect, we will offer one of the following solutions:
Replacement unit
Spare parts supply
Repair compensation (upon agreement)
Step 4 – Core Return (if required)
Defective units may need to be returned for inspection before final settlement.
Our Commitment
We are committed to providing:
Fast technical response
Professional troubleshooting support
Clear and fair warranty terms
Long-term cooperation support
Our goal is to reduce your after-sales pressure and protect your business reputation.
